1. Who we are
Loomis is the trading name of Loomis Group (Pty) Ltd, a private company registered in South Africa.
- Registration number: 2026/574717/07
- Director: D. Lentz
2. How to reach us
- Physical address: 69 Harvest Crescent, Durbanville, Cape Town, Western Cape, 7550, South Africa
- Address for service of legal documents: 69 Harvest Crescent, Durbanville, Cape Town, Western Cape, 7550, South Africa
- Telephone: 065 773 4423
- Website: loomis.co.za
- Email: hello@loomis.co.za
3. Industry bodies and codes of conduct
Loomis Group (Pty) Ltd is not a member of any industry, self-regulatory or accreditation body, and has not signed up to any code of conduct.
4. Our services
Loomis Personal, Loomis Verify and Loomis Social are online services, used through an account on this site. Our terms of service describe them, and each product has its own page.
5. Prices and taxes
Prices are in rand. You'll find them on our pricing page, and checkout shows what you'll be charged before you pay. Loomis Group (Pty) Ltd is not registered for VAT, so no VAT is added. There is nothing to deliver, so there are no delivery costs.
6. How you pay
Payments are processed by Paystack and PayFast on their own pages.
7. Access to the services
You use Loomis online, through your account. A plan or pack you buy is added to your account once its payment is confirmed.
8. How long a plan lasts
A plan lasts for the billing period shown when you buy it. Our terms explain renewals, changing plan and cancelling.
9. Checking your order before you pay
Checkout shows what you're buying and what you'll be charged before you pay. At that point you can go back, fix a mistake, or leave without paying.
10. Cooling-off
Where section 44 of the Act applies, you may cancel a purchase within seven days of making it. You don't need to give a reason, there is no penalty, and any payment is refunded within 30 days. Under section 42 of the Act, this right does not cover a service that started, with your consent, before the seven days ended. To cancel under section 44, email hello@loomis.co.za.
11. Cancelling and refunds
Our terms set out what cancelling a plan does and when we give a refund. The help centre shows how to cancel.
12. Your terms and records
Our terms of service, privacy policy and this page are always on this site. You can save or print any of them from your browser.
The billing page in your account lists each payment, with an invoice to download once it's ready.
13. Complaints and disputes
If something goes wrong, email us at hello@loomis.co.za. Loomis Group (Pty) Ltd does not subscribe to an alternative dispute resolution code. Our terms are governed by South African law.
14. Security and privacy
Loomis never receives or stores your card details: you enter them on the payment provider's page. Our privacy policy explains how we handle personal information, and our security page explains how we protect it.