Frequently asked questions

Loomis Intel is a recurring, personal view of your own public digital footprint: where you turn up online, how your activity reads, and what has changed since your last check-in. It is always your own footprint you're looking at, in a personal dashboard you come back to.

A check-in is Loomis Intel's scheduled read of your public digital footprint: what's confirmed, what's changed, and a highlights list with the positives first. Check-ins run monthly on LoomisProfessional and LoomisGuard, and weekly on LoomisCreator, with the date of your next one always visible on your dashboard.

Loomis Intel looks at publicly available digital evidence: public posts, profiles and mentions it can match to you, plus any account you choose to connect yourself. Connecting an account lets Loomis Intel also read the posts on it directly, going further back than a public profile alone would show. It never touches anything behind someone else's login.

Your Loomis Intel results live in your own dashboard, under the account you signed up with. On LoomisGuard, a household plan for up to five people, each member connects and authorises their own accounts separately and gets their own check-in from their own login.

LoomisGuard is Loomis Intel's plan for a household of up to five people. Each member connects and authorises their own accounts, and each gets a personal monthly check-in covering only the public presence and self-authorised accounts that belong to them.

Loomis does not remove anything from the internet: no post, profile or mention. It shows you what is already public, the way anyone else would find it, so you decide what to do about it. Where content actually comes down, that happens on the platform or site itself.

There is no downloadable report on Loomis Intel, and there never will be. Every check-in lives in your own personal dashboard: highlights, confirmed platforms, and what has changed since your last one. You read it online, right where it's always kept, and the picture stays current.

Loomis Intel produces no score, rating or grade of any kind, and never will. Your dashboard shows how your public activity reads across six strands of behaviour, each one read on its own, positives listed first.

Loomis Intel doesn't quote your posts word for word. Each finding is written in Loomis Intel's own words: what it noticed in your public activity, and why it counts. A check-in stays a plain description of what showed up, written for you to read at a glance.

Loomis Intel cannot promise it finds every public trace of you. Identity matching works on confidence: names collide, and old accounts drift out of use. Loomis Intel matches an account to you first, and only reads it once that match clears a set confidence threshold. An occasional near-miss is just how confidence-based matching works.

Cancelling your Loomis Intel subscription does not delete your data. Anyone who has ever subscribed keeps the longer of the retention windows that apply. Cancelling only changes your billing. If you want your data gone, request erasure separately: a request Loomis Intel completes end to end, on top of any cancellation.

Requesting erasure hard-deletes every check-in and finding Loomis Intel has produced for you, along with the evidence behind them, gone for good. Your account, and anything you've connected to it, stays for as long as the account exists, matching our privacy page. One thing remains afterward: the audit entry recording that the erasure happened. It holds nothing personal, which is what makes the promise checkable.

You can request erasure of your Loomis Intel check-ins and findings at any time, separately from cancelling your subscription. Email hello@loomis.co.za and Loomis Intel runs a full, end-to-end deletion of that data. Your account, and anything you've connected to it, stays untouched for as long as the account exists. Afterward, the audit entry recording that the erasure took place is what remains.