1. Who we are
Loomis ("Loomis", "we", "us") operates the platform at loomis.co.za: Loomis Personal, for people; Loomis Verify, for organisations; and Loomis Social, for businesses running their own social accounts. Use of Loomis Social is also governed by the Loomis Social Customer Agreement, which a workspace accepts before it starts. You can reach us at hello@loomis.co.za.
2. Loomis Personal
Loomis Personal is a continuous dashboard about your own public footprint. Loomis finds what already exists publicly under your name, then periodically re-reads it and any accounts you have connected, and an AI layer explains what it finds in plain language. There is no score and no ranking — a finding describes behaviour against a fixed description of it, never against other people.
The Personal plan reads your own footprint. The Family plan runs the same dashboard for each household member you add, each with their own sign-in, and warns you if concerning content turns up in a member's own linked account.
Deep footprints are wider, one-off searches, run on yourself or on someone else (section 5). Clocked turns your own deep footprint into a shareable card that carries no name, usernames or links.
Where you connect an account — your own, or, on the Family plan, a household member's own — you authorise that connection through the platform's own consent screen, usually reached through Bundle Social, a third-party connection provider. A connection can return content that is not publicly visible, because it is your own content reached through your own authorisation. Connections on Loomis Personal are read-only.
3. Loomis Verify
Loomis Verify lets an organisation check an adult's public footprint for a valid business purpose — for example before appointing an employee or a volunteer. An organisation may also choose to ask for the person's consent first, in which case Loomis emails the person and the check runs only once they agree. Its report sets out evidence-backed behaviour indicators, each with its public source. It never gives a score, rating, verdict, pass or fail, or recommendation, and Loomis does not check criminal records, financial history or sex-offender registers.
An organisation's account is managed by its own administrators, who invite members and choose their roles. An organisation may also use Verify through our API with keys it issues from its account.
The organisation decides why and whom to check and is responsible for that decision; under the Protection of Personal Information Act the organisation is the Responsible Party for the check and Loomis carries it out on its behalf, as its Operator. Before its first check, the organisation agrees to Loomis's data processing agreement, which forms part of these terms.
On Loomis Verify, "organisation" includes an individual who carries on business in their own name as a sole trader. A sole trader holds the account, and carries the organisation's obligations under these terms, personally.
4. An organisation's obligations on Verify
An organisation using Loomis Verify must:
- have a valid business purpose and a lawful basis for each check, confirm that purpose to Loomis when it signs Loomis's agreement, and use each report only for that purpose;
- assess whether its processing needs prior authorisation from the Information Regulator under section 57 of the Protection of Personal Information Act, tell Loomis its position, and not request a check that needs an authorisation which is not yet in effect;
- check only people aged 18 or older;
- tell the person that the check is being done and how to exercise their rights, unless the organisation chose to ask for their consent through Loomis, in which case Loomis's email tells them;
- not use Verify for tenancy, housing, credit, lending or insurance decisions, or as a criminal-record, reference or disciplinary-history check;
- complete any check the law or its sector requires independently, and never present a report as Loomis's judgement of, or recommendation about, the person;
- never rely on a report as the only basis for a decision about the person, and never ask Loomis to make an automated decision about them;
- keep reports confidential, share them only with people who need them for that purpose, and not use them to discriminate unlawfully;
- act on the person's rights requests, and tell us promptly about any it receives that concern data Loomis holds.
5. Acceptable use
You may use Loomis to understand your own footprint, that of a household member you are responsible for on the Family plan, or — through a deep footprint — someone else's, for a lawful purpose such as checking who you are about to meet, rent from or do business with. Checking someone for a decision about them, such as employment or volunteering, belongs on Loomis Verify. Loomis is not available for tenancy, credit, lending or insurance decisions.
- Do not use Loomis to harass, stalk, intimidate or discriminate against any person.
- Do not use a deep footprint about someone else as the basis for a decision about their employment, tenancy, lending, insurance or access to services. Employment and volunteer checks belong on Loomis Verify; Loomis is not available for the others.
- Do not publish or share another person's deep footprint result.
- Do not connect or view an account you are not personally authorised to access.
- Do not misrepresent who you are, or on whose behalf you are acting.
- Do not resell, scrape, reverse-engineer or misuse the platform.
6. Accounts and eligibility
You must provide accurate account information, keep your credentials secure, and be old enough to hold an account under the laws that apply to you. You are responsible for activity under your account. On the Family plan, the parent or guardian holding the primary account adds and manages each household member's own account. On Loomis Verify, the organisation is responsible for its members' activity.
7. Payments and plans
Loomis Personal, Loomis Verify and Loomis Social plans are subscriptions, billed on the interval and at the price shown when you subscribe and in your account settings, until you cancel. A Verify plan includes a monthly allowance of checks. Deep footprint packs, and extra Verify checks beyond a plan's allowance, are one-off purchases. Payments are processed by Paystack and PayFast on their own pages; Loomis never receives or stores your card details.
A subscription renews automatically each billing period. Cancelling stops the next renewal and does not refund the period already paid for. Changing to a higher plan is charged at the prorated difference; changing to a lower plan takes effect at the end of the current period. If a renewal payment fails, you have a period to fix it before access is restricted, and if it stays unresolved the subscription is cancelled.
Free allowances, such as a free deep footprint each month, and any promotions — including discounts or bonus deep footprints from shared Clocked cards — are offered on the terms shown at the time and may change or end. A promotional discount applies to the first billing period of a new plan only.
8. Refunds
If a deep footprint cannot be completed, the deep footprint it used is returned to your balance automatically. If you believe you were charged in error, contact us within 14 days of the charge.
9. Intellectual property
The platform and all its software, designs and content are and remain the property of Loomis or its licensors. What Loomis shows you is for your own use; a Verify report is for the requesting organisation's own use in the check it was requested for. Neither may be republished or resold.
10. Disclaimers
Public information is incomplete and changes constantly. Loomis is provided as-is and does not warrant that its results are complete or free of error. Findings describe evidence of public behaviour; they are not a risk score, a clinical assessment or professional advice of any kind. A Verify report informs an organisation's decision and never makes it. A Family plan safety alert is informational only — if you are worried about someone's immediate safety, contact the relevant professional or emergency service directly.
11. Liability
To the maximum extent permitted by law, Loomis's total liability arising from the service is limited to the amount you paid Loomis in the 12 months before the claim arose. Loomis is not liable for indirect, consequential or special damages, or for an organisation's decision about a person it checked. An organisation is responsible for its own compliance with the laws that apply to its checks.
12. Suspension and termination
We may suspend or end access for breach of these terms, unlawful use or abuse of the platform, including checks run without the business purpose these terms require. You may close your account at any time from your account settings; an active subscription must be cancelled first. Provisions that by their nature survive termination — including payment obligations, confidentiality, disclaimers and liability limits — survive.
13. Governing law
These terms are governed by the laws of the Republic of South Africa, and the courts of South Africa have jurisdiction over any dispute arising from them.
14. Changes to these terms
We may update these terms from time to time. The date at the top of this page shows the latest revision; we will tell account holders about material changes before they take effect.
15. Contact
Questions about these terms: hello@loomis.co.za.