You can download a copy of what your account holds at any time. Taking a copy changes nothing on your account.
Request your export
Open Settings, then Data and privacy. On the Take a copy card, choose Prepare a copy. Loomis builds the file straight away, and a Download button appears.
The link works for a day. After that, request a new export. Each request makes a fresh file.
What the file contains
The export is a JSON file, a plain-text format that a computer can read and that opens in any text editor. It holds:
- Your email address and the date you joined.
- Your plan: its status, the amount, and when the current period ends.
- The profiles you've confirmed as yours, with their links.
- The accounts you've connected: the platform, the name and link shown, and when you connected it. Your passwords and sign-in keys are never in the file.
- Your payments, with the amount, currency, status and date.
- The Loomis products on your account and when you last used each one.
Your Insights as a file
The same card has a second Download button for your Insights. If your plan includes them, it saves everything your Insights page shows, with the evidence behind each part, as one file.
Something you need isn't there
To ask for anything else Loomis holds about you, use the data rights form. See Ask what Loomis holds about you.