You can delete your account and everything Loomis holds on it yourself, at any time, from Settings.
If you're on a plan
Cancel your plan before you delete. Loomis won't delete an account while a plan is still active. The cancel screen has an Also delete everything box that cancels and deletes in one go.
Delete everything
Open Settings, then Data and privacy. On the Delete everything card, choose Delete. A confirm step opens with what will go. Type DELETE and choose Delete for good to finish, or Cancel to stop.
This permanently deletes your footprint results, the accounts you confirmed and connected, what Loomis read from them, and your account. Your sign-in goes too. It can't be undone, and subscribing again later brings nothing back.
What Loomis still keeps
- Your payment records, with your details removed. Tax law requires them.
- A record that the deletion happened.
If you need a copy of anything first, download your data before you delete.
If you own a Family household
Deleting your account deletes your household too. Every member's account and everything Loomis holds about them goes with it, and any invitation still waiting is cancelled.
You can keep an adult member. The confirm step lists each adult with a box to keep their account. An adult you keep leaves the household with their own account and data, and can carry on with a plan of their own.
If something goes wrong
If the deletion doesn't go through, the page tells you why. Try again, or write to Darren at hello@loomis.co.za.