When you ask a volunteer for consent, their check waits until they answer. Their line on your roster reads Waiting for consent, and Home counts them under Waiting.
Sending a reminder
- Open Volunteers and choose the volunteer.
- Choose Remind with their first name, at the top of their record.
We send them the same consent email again, with the same link. You can remind a volunteer once a day, after the first email has gone out. If you see "They were reminded in the last day", try again tomorrow.
When the link runs out
A consent link works until the date in the email. After that, the volunteer's line reads Consent not given and Home lists them under Needs you. Their record then offers Refresh early, which starts a new check now and uses one check. It follows your organisation's check defaults on whether to ask for consent.
When a volunteer says no
Their line also reads Consent not given, and nothing about them is searched. For a while after a no, Loomis won't check them without asking again. If a volunteer says no to your organisation more than once, you can't ask or check them for a period, and the Annual refresh page says why they were left out.
Cancelling instead
If the volunteer is no longer with you, choose Cancel check on their record. Their link stops working.
If a volunteer has questions before they answer, the consent page points them to your safeguarding contact.