All Loomis payments are in rand. You pay on a secure page run by our payment partner, which opens after you confirm what you're buying.
Your card details
You enter your card on the payment partner's page, so Loomis never sees or stores your card number. Once a charge goes through, your billing page shows the card's brand and last four digits.
For Verify and Social, an admin who has paid before can choose to charge the same card again. For a plan that renews, each renewal is charged to the card you paid with.
You can't change the card for a renewing plan from your billing page yet. If a renewal is at risk, contact us.
If a renewal payment fails
For a Loomis Personal plan, a banner tells you the payment didn't go through and when we'll try again.
If the payment still hasn't gone through, Loomis stops reading your accounts for now. What's already there stays yours to read, and reading starts again once a payment clears. If it stays unpaid, the plan ends. Nothing is deleted when that happens.
For a Verify plan, Plan and usage shows when a renewal charge has failed.
Payment problems
For anything wrong with a payment, email us.